Support
QUSD mint and redeem · QUANTVESTRIX, INC.
Contact a human
This mailbox is monitored by a person. It is also the address of record for service notices about QUSD mint and redeem.
Before you write, have these ready
- Your session id (XM-... for a mint, XR-... for a redeem).
- Your ledger address.
- The transaction hash of any payment you already sent.
- The destination tag shown on your session.
With those four things a query can usually be answered in one reply. Without them it turns into a conversation.
Common situations
| Situation | What is going on |
|---|---|
| QUSD does not appear in my wallet | Almost always a display issue, not a missing balance. Your wallet needs the QUSD trust line, or the token added by its issuer or contract address, before it will show it. Check the address on a ledger explorer to confirm the balance is there. |
| I sent a deposit without the destination tag | Write in with the transaction hash. An untagged deposit is not automatically attributable to a session and needs manual matching. |
| I sent less than I was quoted | It is treated as a deposit of the smaller amount and reported as a partial funding. Nothing is rounded up. |
| My session expired | Open a new one. Do not send funds against an expired session's tag. |
| I burned QUSD and the payout has not arrived | Send the session id and the burn hash. The burn is final and on-ledger; we will tell you exactly which leg the settlement is sitting in. |
| Xaman asked me to sign something I did not expect | Decline it. Read every Xaman request before approving; the amount, destination, and destination tag in the request are what will actually happen. |
Safety
We will never ask for your private key, seed phrase, or recovery phrase. No support agent, no form, no email, no direct message. Anyone who asks you for one is attempting to steal from you, whatever name they are using.
We will also never ask you to move funds to a "safe" or "verification" address, and we will never contact you first to tell you to sign something.
Service status and links
- Mint QUSD with Xaman · Redeem QUSD with Xaman — XRP Ledger
- Mint QUSD · Redeem QUSD — EVM chains, browser wallet
- XRPL gateway health — live service check
- Terms of Service · Privacy Policy
QUSD on the XRP Ledger is issued by rJqjwDAwuSVoppQkrwjJSPzXivspYxZ239. Verify that address before trusting any page or message that claims to be us.